Our Policy is one of ‘CONTINUOUS IMPROVEMENT’…and your Feedback helps.
Our Surveyor & Move Proposal
1. How would you rate our surveyor’s knowledge and experience? *
-- Please select an option --
5 - Brilliant
4 - Very Good
3 - Good
2 - Poor
1 - Very Poor
0 - Woeful
3. How confident did our surveyor make you feel that we could do the job for you? *
-- Please select an option --
5 - Brilliant
4 - Very Good
3 - Good
2 - Poor
1 - Very Poor
0 - Woeful
4. How would you rate our written Proposal and Insurance documentation? *
-- Please select an option --
5 - Brilliant
4 - Very Good
3 - Good
2 - Poor
1 - Very Poor
0 - Woeful
5. How would you rate our price compared to our service? *
-- Please select an option --
5 - Brilliant
4 - Very Good
3 - Good
2 - Poor
1 - Very Poor
0 - Woeful
Your Comments: *
Your Comments:
2. How would you rate the quality & effectiveness of our packing & protective materials? *
-- Please select an option --
5 - Brilliant
4 - Very Good
3 - Good
2 - Poor
1 - Very Poor
0 - Woeful
3. Assuming we packed for you, how would you rate the quality of our team’s packing, wrapping and preparation?
-- Please select an option --
5 - Brilliant
4 - Very Good
3 - Good
2 - Poor
1 - Very Poor
0 - Woeful
4. How would you rate our team’s moving experience and technical ability? *
-- Please select an option --
5 - Brilliant
4 - Very Good
3 - Good
2 - Poor
1 - Very Poor
0 - Woeful
5. How would you rate our team’s respect for you and your property? *
-- Please select an option --
5 - Brilliant
4 - Very Good
3 - Good
2 - Poor
1 - Very Poor
0 - Woeful
6. Compared to our Move Plan, how well would you rate the collection of your goods? *
-- Please select an option --
5 - Brilliant
4 - Very Good
3 - Good
2 - Poor
1 - Very Poor
0 - Woeful
Your Comment:
1. How would you rate their office’s communication with you before, during and after the delivery of your goods? *
-- Please select an option --
5 - Brilliant
4 - Very Good
3 - Good
2 - Poor
1 - Very Poor
0 - Woeful
2. How would you rate their flexibility and courtesy in their dealings with you? *
-- Please select an option --
5 - Brilliant
4 - Very Good
3 - Good
2 - Poor
1 - Very Poor
0 - Woeful
3. How would you rate the delivery-team’s punctuality & presentation? *
-- Please select an option --
5 - Brilliant
4 - Very Good
3 - Good
2 - Poor
1 - Very Poor
0 - Woeful
4. How would you rate the delivery-team’s experience and technical ability? *
-- Please select an option --
5 - Brilliant
4 - Very Good
3 - Good
2 - Poor
1 - Very Poor
0 - Woeful
5. How would you rate the delivery-team’s respect for you and your property? *
-- Please select an option --
5 - Brilliant
4 - Very Good
3 - Good
2 - Poor
1 - Very Poor
0 - Woeful
6. Compared to our Move Plan, how would you rate the delivery of your goods?
-- Please select an option --
5 - Brilliant
4 - Very Good
3 - Good
2 - Poor
1 - Very Poor
0 - Woeful
Non-Scoring ‘Yes or No’ Questions
1. Did the delivery team check your goods off against an inventory during the delivery? *
-- Please select an option --
Yes
No
2. Did the delivery team ask you to sign a copy of the inventory after the delivery? *
-- Please select an option --
Yes
No
3. Did the delivery team unpack (or offer to unpack) the boxes which we had packed for you (if any)? *
-- Please select an option --
Yes
No
4. Did the delivery team unwrap all of your protected furniture AND clear away the protective material debris? *
-- Please select an option --
Yes
No
5. Did the delivery team or their office make any negative remarks about the quality of our work? *
-- Please select an option --
Yes
No
6. Would you use our services again? *
-- Please select an option --
Yes
No
7. Would you recommend our services? *
-- Please select an option --
Yes
No
8. May we use your feedback in our marketing literature? *
-- Please select an option --
Yes
No
If you answered Yes to the question above, may we use your name and summary move details to add credibility to our marketing literature? *
-- Please select an option --
Yes
No
If Yes, would you please give us the following:
Your Name:
Email Address:
Town we moved you from:
Town we moved you to:
Month we moved you in:
Thank you for helping us to improve.
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